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Terms & Conditions

I. INTRODUCTION

By accessing this website we assume you accept these terms and conditions in full. Please do not continue to use the Loubnany.Com website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:

  • “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.
  • “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our the following entities jointly:
    • The owner of the Site “Loubnany” is Paragon Business Improvement, a limited liability company registered in Lebanon under license number Beirut 1005759 with its office located at 1499 Beirut Digital District, Nassif Al Yazigi Str., Floor 1, Beirut – Lebanon.
  • “Party”, “Parties”, or “Us”, refers to both the Client and Ourselves, or either the Client or Ourselves.
  • All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of the Republic of Lebanon.

Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

II. ORDER ACCEPTANCE

  1. Supplier. Each product in your order is sold by the local Lebanese seller that is specified on the Site.
  2. Order Acceptance. Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through e-mail and will not charge you for the product. Only orders generated outside Lebanon are accepted, as Loubnany is an export promotion site with all goods being Lebanese products fulfilled through international warehouses.
  3. Payment. By placing an order, you authorize us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment primarily by credit/debit card in USD.
  4. In order to authorize credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss you may incur as a result.
  5. We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
  6. Cancelling Order. You may cancel your order immediately prior to shipping for any reason.
  7. Our Cancellation: We may cancel your order(s) if:
    • You do not make any payment to us when it is due;
    • You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
    • You do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
    • You attempt to bulk or multi-order purchase in accordance with clause 2.8, below.
    • Order(s) not being capable of fulfilled due to product(s) not being available.

 

III. DELIVERY OF YOUR ORDERS

  1. Delivery Costs: The costs of delivery will be as displayed to you on our Site.
  2. Delivery Date: This information will be displayed to you on our Site.
  3. Delivery Delays:
    • If our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay;
    • If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
    • If you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
  • ID Requirement upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
  • Delivery from Overseas. Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.
  • Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address, and you have paid for the product.
  • Invoice. We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.

IV. RETURN AND REFUND POLICY

  1. The table below sets out our conditions for returns:
Return Return (Possibility) Return Condition



You have received a wrong product;

You have received a product that is not as described on the Site; or

You have received a damaged product.		 Yes, product will be returned. For refurbished products, you must return the product within seven (7) days of receipt of shipment. Product is unused, in original unbroken packaging and includes all tags. For electronics, open products will be accepted if different from description or picture displayed.
You have changed your mind. Only in certain conditions as specified in this Returns Policy. You have a right to return a product within fifteen (15) days of receipt of shipment. For refurbished products, you must return the product within seven (7) days of receipt of shipment. Returns are subject to category specific terms and conditions to be found in this Returns Policy.
  1.  Non-returnable Products: You do not have a right to return, replace or exchange products in respect of:
    • Products that are classified as hazardous materials or use flammable liquids or gases;
    • Products that have been used or damaged by you or are not in the same condition as you received them;
    • Any consumable product which has been used or installed;
    • Products with tampered or missing serial numbers; or
    • Products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
  1. Contacting Us (arrange a Return). You may contact us through email, or live chat on the Site.
  1. Your Refund:
    1. For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
      • if the products are faulty or not as described on our Site; or
      • If you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
      • In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
      • For products not delivered, you will receive a full refund if you cancel the order under clause 2.6;
    2. Refund Procedure: We will issue a refund to you depending on the method you used for payment, as follows:
      • If you paid by cash on delivery, we will issue a refund to you through online money transfer methods
      • If you paid by credit/debit card, we will refund to your credit/debit card
    3. Refund Timescale: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to you as follows:
      • if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
      • if your refund is through online money transfer methods, you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team; or
      • If you have cancelled your order before shipping, an automated refund will be provided back to you.
    4. Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  •  You may contact us through email, or live chat on the Site.

V. DEFECT OR DAMAGE TO YOUR PRODUCT

  1.  Warranty: A warranty will be given by the manufacturer or the merchant and not by the Site.it is strictly related to the terms and conditions of the owner of the goods to define the warranty terms. 
  2. Warranty Claim: You may contact us through email, social media or live chat on the Site

VI. WARRANTIES, REPRESENTATIONS & UNDERTAKINGS

  1. You warrant, represent and undertake that:
    • you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation;
    • you have full power and authority to enter into these Terms of Sale, and make payment in accordance with these Terms of Sale; and
    • If you purchase a product on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to these Terms of Sale.
  2. Subject to clause VI.1, our services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that our services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.
  3. The warranty in clause V.1 will be your sole and exclusive remedy under these Terms of Sale.

VII. LIABILITY

  1. Nothing in these Terms of Sale shall limit or exclude a party’s liability:
    • For fraud, including fraudulent misrepresentation, perpetrated by that party;
    • For death or personal injury caused by the negligence of that party; or
    • For any other liability that cannot be limited or excluded under applicable law.
  2. Subject to clause 7.1, in no event will we, our parent company, subsidiaries and affiliates, and our and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Terms of Sale for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.
  3. In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:
    • supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it or making payment as required;
    • damages that may result from the unauthorized repair of the product;
    • loss of any saved/stored data in products that are either repaired or replaced;
    • reliance by you on the content or other information provided on the Site with respect to the product you order;
    • your use of or your inability to use the ordered product;
    • delays or disruptions to our Site or our services;
    • viruses or other malicious software obtained from the use of the ordered product;
    • damage to your hardware device from the use of your ordered product; or
    • Your loss of or inability to do business or similar as a result of our inability to deliver the product to you.
  4. Subject to clause 7.1, if clauses 6.3, 7.2 or 7.3 are held to be unenforceable or inapplicable for any reason, then the total liability (including legal fees) applicable to us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors, to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Terms of Sale shall be limited to the lesser of, a) the price the product sold for on our Site and its original and return shipping costs; or b) USD 50
  5. You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) arising out of or relating to:
    • any claims or demands made by any third party due to or arising out of your use of the Site and our services;
    • your violation of any of provisions of these Terms of Sale, including, without limitation, any of the warranties, representations and undertakings; or
    • Your violation of any applicable laws.
    • The Supplier’s violation of any applicable laws.

VIII.  Other General Sale Conditions

  1. Governing Law. These Terms of Sale and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of Lebanon
  2. Dispute Resolution:
    • If you are not satisfied with any products that you have purchased using our Site, you should contact us through email on [email protected]
    • If you are unable to resolve your issue under clause 8.2 (a) within forty-five (45) days of notifying the seller of your issue, any disputes or claims arising out of or in connection with these Terms of Sale, including any non-contractual rights or obligations arising out of or in connection with these Terms of Sale shall be referred to and finally resolved by arbitration under the Arbitration Rules of Lebanese courts, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Beirut-Lebanon. The language to be used in the arbitration shall be Arabic.
  3. Third Party Rights. A person who is not a party to these Terms of Sale has no right to enforce any of its terms.
  4. Relationship of the Parties. Nothing contained in these Terms of Sales will be deemed or construed by the parties or any third party to create the relationship of partnership or joint venture between the parties, it being understood that the parties will at all times remain independent parties contracting for services.
  5. Further Assurances. The parties will do and execute or arrange for the doing and executing of each necessary act, document and anything reasonably within its power to implement and give effect to these Terms of Sale to its full extent, including, without limitation, assisting each other in complying with applicable law.
  6. Assignment. These Terms of Sale will be binding upon and ensure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Terms of Sale or any of your rights or obligations under these Terms of Sale, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld.
  7. Entire Terms of Sale. These Terms of Sale and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Sale and the documents referred to or incorporated into these Terms of Sale by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.
  8. Amendment. These Terms of Sale cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Terms of Sale at any time and from time to time. We will post the current version of these Terms of Sale on the Site and each such change will be effective upon posting on the Site or upon the date designated by us as the “effective date” (if any). Your continued use of the Site and our services following any such change constitutes your agreement to be bound by and its acceptance of these Terms of Sale as so modified.
  9. Severability. If any provision of these Terms of Sale is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from these Terms of Sale and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties.
  10. Force Majeure. Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or services to us, labour disruptions, blackouts, embargoes).
  11. No Waiver. Any waiver by us of any of the provisions of these Terms of Sale will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.
  12. Survival. All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the Site.

IX.  COOKIES

We employ the use of cookies. By using the Loubnany.Com website you consent to the use of cookies in accordance with Loubnany.Com privacy policy. Most of the modern-day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our
affiliate / advertising partners may also use cookies.

X.  LICENSE

Unless otherwise stated, the Vendors on Loubnany.Com own the intellectual property rights for
all material published on their Vendor and product pages. All intellectual property rights are reserved to these vendors. Further, the look and feel of the site, its design, the logo and its various uses are the property of Paragon Business Improvement, owner of the Loubnany initiative. You may not print any pages from Loubnany.com. In particular, you must not:

  1. Republish material from www.loubnany.com or from its linked sites of which www.loubnany.online
  2. Sell, rent or sub-license material from www.loubnany.com or from its linked sites of which www.loubnany.online
  3. Reproduce, duplicate or copy material from www.loubnany.com or from its linked sites of which www.loubnany.online
  4. Redistribute content from Loubnany.Com (unless content is specifically made for redistribution).

XI.  HYPERLINKING TO OUR CONTENT

  1. The following organizations may link to our Website without prior written approval:
    • Government agencies;
    • Search engines;
    • News organizations;
    • Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
    • Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  2. These organizations may link to our home page, to publications or to other Website information so long as the link:

(a) is not in any way misleading;

(b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and

(c) fits within the context of the linking party’s site.

  1. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    • Commonly-known consumer and/or business information sources such as Chambers of Commerce, Embassy Commercial Attachés, Associations, and similar bodies;
    • dot.com community sites;
    • Associations or other groups representing charities, including charity giving sites,
    • Online directory distributors;
    • Educational institutions
    • Trade associations.

We will approve link requests from these organizations if we determine that:

  • the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link);
  • the organization does not have an unsatisfactory record with us;
  • the benefit to us from the visibility associated with the hyperlink outweighs the absence of link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected]


Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of the Loubnany.Com logo or other artwork will be allowed for linking absent a trademark license agreement.

XII.  IFRAMES

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

XIII.  RESERVATION OF RIGHTS

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

XIV.  REMOVAL OF LINKS FROM OUR WEBSITE

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

XV.  CONTENT LIABILITY

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

XVI.  DISCLAIMER

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. Limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. Limit or exclude our or your liability for fraud or fraudulent mis-representation;
  3. Limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

  • are subject to the preceding paragraph; and
  • govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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