Pricing and Shipping Time
For any Purchase on the Website, delivery deadlines and fees are estimated according to the shipping address, volume and weight of your order.
Prices shown on our Website exclude shipping costs as well as all forms of taxes. Taxes will be charged on orders depending on the user’s shipping address and will be invoiced to you directly from courier services company we work with. Therefore, we advise you to inquire about the customs in your country before placing any order. Please note that custom taxes differ from one country to another. Also note that you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.
Prices are subject to change and Droubna has the right to change its prices at any time and without giving any prior notice. The prices applicable are the ones shown at the time your order is placed.
The shipping time will be determined by the courier services company depending on your shipping address.
We will inform you of the shipping cost and delivery time upon checkout.
Delivery Delays
If our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay;
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
If you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
Refund Policy
Disclaimer: The information provided herein does not, and is not intended to, constitute legal advice; instead all information, content, and materials available are for general informational purposes only.
You are advised to contact your attorney or legal advisor to obtain advice with respect to any particular legal matter.
Thank you for purchasing our products at www.loubnany.com/droubna/ operated by Zadd sarl.
Refund Period
Our policy lasts 7 days from the date of delivery. Unfortunately, if that period has passed, we cannot offer you a refund.
Nature of the Refund
For shipped products
- Only in case your item has a defect or an error has been made from our end, you are entitled to one of the following options:
- getting a full refund which will be the product amount and the cost of return (excluding initial shipping fees).
- getting a replacement of the damaged item by an identical one
- a credit on account
In all other cases, you may get a full refund which will be the product amount (excluding initial shipping fees and the cost of return).
For products not delivered
You are entitled to getting a full refund if you cancel your order before it has been set out for delivery.
Cancellation / Return / Exchange Policy
Disclaimer: The information provided herein does not, and is not intended to, constitute legal advice; instead all information, content, and materials available are for general informational purposes only.
You are advised to contact your attorney or legal advisor to obtain advice with respect to any particular legal matter.
Thank you for purchasing our products at www.loubnany.com/droubna/ operated by Zadd sarl.
Return Period
Our policy lasts 7 days from the shipment receipt date. Unfortunately, if that period has passed, you are not eligible for a return.
Conditions for Returning Items
You do not have a right to return, replace or exchange products unless your item has a defect or an error has been made from our end.
In the case of a return, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
You may contact us through email or live chat on the site to arrange for a return.
Pomegranate Molasses