Home | Return & Refund Policy

Return & Refund Policy

I. RETURN AND REFUND POLICY

  1. The table below sets out our conditions for returns:
Return Return (Possibility) Return Condition



You have received a wrong product;

You have received a product that is not as described on the Site; or

You have received a damaged product.		 Yes, product will be returned. For refurbished products, you must return the product within seven (7) days of receipt of shipment. Product is unused, in original unbroken packaging and includes all tags. For electronics, open products will be accepted if different from description or picture displayed.
You have changed your mind. Only in certain conditions as specified in this Returns Policy. You have a right to return a product within fifteen (15) days of receipt of shipment. For refurbished products, you must return the product within seven (7) days of receipt of shipment. Returns are subject to category specific terms and conditions to be found in this Returns Policy.
  1.  Non-returnable Products: You do not have a right to return, replace or exchange products in respect of:
    • Products that are classified as hazardous materials or use flammable liquids or gases;
    • Products that have been used or damaged by you or are not in the same condition as you received them;
    • Any consumable product which has been used or installed;
    • Products with tampered or missing serial numbers; or
    • Products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
  1. Contacting Us (arrange a Return). You may contact us through email, or live chat on the Site.
  1. Your Refund:
    1. For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
      • if the products are faulty or not as described on our Site; or
      • If you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
      • In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
      • For products not delivered, you will receive a full refund if you cancel the order under clause 2.6;
    2. Refund Procedure: We will issue a refund to you depending on the method you used for payment, as follows:
      • If you paid by cash on delivery, we will issue a refund to you through online money transfer methods
      • If you paid by credit/debit card, we will refund to your credit/debit card
    3. Refund Timescale: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to you as follows:
      • if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
      • if your refund is through online money transfer methods, you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team; or
      • If you have cancelled your order before shipping, an automated refund will be provided back to you.
    4. Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  •  You may contact us through email on the Site.

II. DEFECT OR DAMAGE TO YOUR PRODUCT

  1.  Warranty: A warranty will be given by the manufacturer or the merchant and not by the Site.it is strictly related to the terms and conditions of the owner of the goods to define the warranty terms. 
  2. Warranty Claim: You may contact us through email, social media or live chat on the Site

III. WARRANTIES, REPRESENTATIONS & UNDERTAKINGS

  1. You warrant, represent and undertake that:
    • you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation;
    • you have full power and authority to enter into these Terms of Sale, and make payment in accordance with these Terms of Sale; and
    • If you purchase a product on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to these Terms of Sale.
  2. Subject to clause VI.1, our services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that our services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.
  3. The warranty in clause V.1 will be your sole and exclusive remedy under these Terms of Sale.